If you have more questions, please email us and we'll get back to you within 1-2 business days.

FAQ

Orders

When will my order ship?
Orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.

Can I cancel or change my order?
Orders can only be changed or canceled before it is processed.

How can I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can also track your order through your account.

Shipping

Do you ship internationally?
Yes. We ship worldwide. Shipping rates and delivery times are calculated at checkout.

How long does shipping take?

  • U.S.: 3–7 business days
  • Canada: 5–10 business days
  • International: 7–15 business days

Delivery times may vary during holidays or due to customs processing.

Do I have to pay customs or duties?
International customers are responsible for any customs duties, taxes, or import fees required by their country.

Returns & Exchanges

What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, with original tags attached.

Do you offer exchanges?
Yes, exchanges are available for eligible items while inventory lasts.

What items are final sale?

  • Sale items
  • Gift cards
  • Accessories (unless defective)
  • Items marked Final Sale

Sizing

How do I choose the right size?
Please refer to our Size Guide on each product page. If you're between sizes, contact us before ordering.

Do you offer tall sizing?
Yes. Select styles are available in Tall lengths. Check each product page for availability.

Products

Will sold-out items be restocked?
Some pieces may be restocked, while others are limited editions. Join the waitlist or subscribe to our newsletter for updates.

How should I care for my garments?
Please follow the care instructions on the garment label to maintain quality and longevity.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods available at checkout.

Can I pay in installments?
Yes. Eligible customers can use Shop Pay Installments and other available financing options at checkout.

Customer Support

How do I contact Laion Luxe?

We typically respond within 1–2 business days.

Brand

Where is Laion Luxe based?
Laion Luxe is a contemporary luxury fashion brand based in the U.S.

Do you restock every collection?
Most collections are released in limited quantities. Once a style sells out, it may not return.

Do you offer gift cards?

Yes. LAION digital gift cards are available in multiple denominations and are delivered by email. Gift cards never expire and can be used toward any purchase on our website.

Can I preorder sold-out items?

Select styles may become available for preorder if a restock is planned. If preorder is available, it will be clearly indicated on the product page with an estimated shipping date. If not, we recommend joining the waitlist or subscribing to our newsletter to be the first to know when the item returns. If a style is part of a limited-edition collection, it may not be restocked.